Your information matters

Privacy Policy.

Last updated: 13 October 2026

Skalivo Pty Ltd (ABN 94 695 931 161) ("Skalivo", "we", "our" or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry or engage with our services.

1. Information we collect

Depending on how you interact with Skalivo, we may collect:

  • Your name and contact details.
  • Your email address and phone number.
  • Your business name and website details.
  • Information about your business operations and requirements.
  • Details you provide through enquiry forms or consultations.
  • Communications between you and Skalivo.
  • Technical information such as your IP address, browser type and website activity where collected by our website tools.

We generally collect personal information directly from you when you submit a form, contact us or engage our services. We may also receive information through referrals, advertising platforms or other sources where permitted by law.

2. Why we collect your information

We use personal information for purposes including:

  • Responding to enquiries and contacting you about your request.
  • Arranging and conducting Business Systems Reviews.
  • Preparing proposals, recommendations and quotations.
  • Providing software, CRM and automation services.
  • Managing customer relationships and ongoing projects.
  • Improving our website, services and internal operations.
  • Meeting legal and regulatory obligations.
  • Sending marketing communications where permitted by law.

If you choose not to provide information needed to respond to your enquiry, we may be unable to provide the requested review or service.

3. CRM and third-party service providers

Skalivo uses third-party platforms and service providers to support website operations, customer relationship management, communications and service delivery.

These may include GoHighLevel (LeadConnector), email and communications providers, website hosting services and relevant technology or integration partners.

These providers may process personal information on our behalf as required to deliver their services.

We may also disclose information to professional advisers, service providers or authorities where reasonably necessary or required by law.

4. Overseas processing and storage

Some of the third-party platforms used by Skalivo operate internationally. As a result, personal information may be stored or processed outside Australia, including in the United States.

We take reasonable steps appropriate to the circumstances to protect personal information when working with third-party providers.

5. Website analytics and cookies

Our website and connected services may use cookies or similar technologies to enable website functionality, understand usage and measure the performance of advertising or marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing communications

If you enquire about our services, we may contact you in relation to that enquiry by email or telephone.

We may also send promotional communications where we have the necessary consent or another lawful basis to do so.

You can request to stop receiving marketing communications at any time by using an available unsubscribe option or contacting us at [email protected] .

7. Information security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including applicable legal, contractual and recordkeeping obligations.

When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and legally permitted.

8. Accessing or correcting your information

You may contact us to request access to personal information we hold about you, or to request that inaccurate, incomplete or outdated information be corrected.

Please email [email protected] . We may need to verify your identity before responding.

9. Privacy complaints

If you have a concern about how your personal information has been handled, please contact us using the details below.

We will review your concern and aim to respond within 30 days. If additional time is needed, we will let you know.

If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), subject to its complaint requirements.

Visit www.oaic.gov.au for more information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page.

11. Contact us

Skalivo Pty Ltd
ABN 94 695 931 161
Adelaide, South Australia
Email: [email protected]